The World of V is a US-based online store located in Grand Rapids, Michigan. We want you to be happy with your purchase. If you are not satisfied, our return and refund policy is as follows.
30-Day Returns
You may return items within 30 days of delivery for a refund or exchange, provided they are unopened, unused, and in their original packaging. Items that have been opened or used cannot be returned unless they arrived damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.
How to Start a Return
Email us at vbrown616@gmail.com with your order number and reason for the return. We will reply with return instructions within 2 business days. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5-10 business days. Shipping charges from your original order are non-refundable.
Late or Missing Refunds
If you have not received your refund after 10 business days, first check with your bank or card issuer, then contact us at vbrown616@gmail.com.